# ticketsettings.json

````yaml
{
  "ticketName": "ticket-{id}",
  "ifButtonOnlyShowEmote": false,
  "attachEmote": true,
  "selectionString": "{0} {1}",
  "ticketType": "BUTTON",
  "ticketSettings": {
    "tickets": [
      {
        "category": "General Support",
        "roleIds": [
          0
        ],
        "emote": "😃",
        "buttonStyle": "PRIMARY",
        "embedTitle": "How can we help you?",
        "embedAuthor": "",
        "embedAuthorImage": "",
        "embedDescription": [
          "Thanks {member_tag} for making a ticket!\nPlease state your issue."
        ],
        "embedThumbnail": "{guild_icon}",
        "embedImage": "",
        "embedFooter": "{guild_name}",
        "embedFooterIcon": "{guild_icon}",
        "embedTimestamp": false,
        "embedColour": "",
        "fields": []
      },
      {
        "category": "User Report",
        "roleIds": [
          0
        ],
        "emote": "📝",
        "buttonStyle": "SUCCESS",
        "embedTitle": "Who would you like to report?",
        "embedAuthor": "",
        "embedAuthorImage": "",
        "embedDescription": [
          "Thanks {member_tag} for making a ticket!\nPlease state your issue."
        ],
        "embedThumbnail": "{guild_icon}",
        "embedImage": "",
        "embedFooter": "{guild_name}",
        "embedFooterIcon": "{guild_icon}",
        "embedTimestamp": false,
        "embedColour": "",
        "fields": []
      }
    ],
    "embedTitle": "Create a support ticket",
    "embedAuthor": "",
    "embedAuthorImage": "",
    "embedDescription": [
      "**Please choose the appropriate option**"
    ],
    "embedThumbnail": "{guild_icon}",
    "embedImage": "",
    "embedFooter": "{guild_name}",
    "embedFooterIcon": "{guild_icon}",
    "embedTimestamp": false,
    "embedColour": "",
    "fields": []
  },
  "defaultTicketCategory": "General Support",
  "selectorDropdownMessage": "Please choose the appropriate category",
  "ghostPingMessage": "{ticket_user}",
  "ticketCreationMessage": "Successfully created your ticket @ {ticket_channel}",
  "transcriptChannelName": "ticket-logs",
  "sendTranscriptToUser": true,
  "userTranscriptTitle": ":warning: Ticket Closed :warning:",
  "userTranscriptDesription": [
    "**Channel:** {0}",
    "**Ticket User:** {1}",
    "**Closed By:** {2}",
    "**Reason:** {3}",
    " ",
    "`Last Few Messages:`",
    "```{4}```",
    "View the full transcript by typing `{5}`"
  ],
  "userTranscriptFooter": "We hope your issue was solved!",
  "ticketCooldownDuration": 60,
  "ticketCooldownTimeUnit": "SECONDS",
  "onlyTickets": "⚠ **This can only be used in a ticket!**",
  "canMembersAddUsersToTheirTicket": true,
  "cannotAddUserToTicket": "⚠ **You do not have permission to add users to this ticket!**",
  "cannotRemoveUserToTicket": "⚠ **You do not have permission to remove users from this ticket!**",
  "addedUserToTicket": "👍 **Successfully added {member_mention} to this ticket!**",
  "removedUserFromTicket": "👍 **Successfully removed {member_mention} to this ticket!**",
  "ticketBanned": "🔨 **You cannot make tickets while being ticket banned!**",
  "ticketGroups": [
    {
      "groupName": "owner",
      "roleIds": [
        0
      ]
    },
    {
      "groupName": "admin",
      "roleIds": [
        0
      ]
    }
  ],
  "closeReason": "None provided",
  "singleDiscordCategory": false,
  "singleDiscordCategoryName": "Tickets"
}
````


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.mantic.dev/server-bot/config-files/ticketsettings-json.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.