# Frequently Asked Questions

### How can specific roles see a ticket?

Each ticket category has a "rolesIds" section, disable add the role id (not name) into the list like the below:

```json
        "roleIds": [
          0000000000000000000,
          0000000000000000001,
          0000000000000000002
        ],
```

Make sure to follow Json formatting, which you can find more about here: <https://www.softwaretestinghelp.com/json-tutorial/>\
And make sure the whole file is valid by using <https://codebeautify.org/jsonvalidator>


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